Privacy Policy

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

• Name
• Email address
• Phone number
• Company name
• Information submitted through forms, chat, or email
• Uploaded documents or project details

1.2 Automatically Collected Information

When you visit our website, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on our website
• Cookies and tracking data

1.3 Information From Third Parties

We may receive analytics or ad-related data from:

• Google Analytics
• Facebook Pixel
• Advertising or marketing platforms

2. How We Use Your Information

We use your information to:

• Provide and improve our services
• Respond to inquiries and support requests
• Enhance website performance
• Send updates and communication related to our services
• Process payments (if applicable)
• Ensure security and prevent fraud
• Comply with legal obligations

We do not sell your personal information under any circumstances.

3. Cookies & Tracking Technologies

We use cookies to improve functionality, analyze performance, and enhance your overall experience.
You may disable cookies in your browser settings, but some features may not function as intended.

Types of cookies used:

• Functional cookies
• Performance and analytics cookies
• Marketing and retargeting cookies

4. How We Share Your Information

Your information may be shared only with:

• Trusted service providers (hosting, analytics, support tools, payment processors)
• Internal team members directly handling your project
• Legal authorities when required by law

We do not sell, rent, or trade your personal information.

5. Data Security

We follow industry-standard security measures to protect your data from unauthorized access, misuse, loss, or alteration.
While we take strong precautions, no digital system is completely secure.
You share information with us at your own risk.

6. Your Rights

Depending on your region, you may have the right to:

• Request access to your personal data
• Request corrections or deletion
• Withdraw consent for communication or marketing
• Obtain a copy of your stored data
• Ask us to stop processing your information

To exercise these rights, contact us using the information below.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide services
• Meet legal requirements
• Resolve disputes
• Support ongoing business operations

When data is no longer required, it is securely deleted or anonymized.

8. Third-Party Links

Our website may contain links to external websites.
We are not responsible for the content, privacy practices, or policies of third-party sites.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect information from children.

10. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time.
Updates will be posted on this page with the new effective date.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Phone: (817) 900-8030
Email: info@touchstonebpo.com
Address: 9800 Hillwood Parkway, Suite 140
Fort Worth, Texas 76177