About us

We Build Teams That
Deliver Excellence

We are a people-first digital and business solutions company built on trust, transparency, and performance. Our focus is simple: help organizations grow through reliable execution, strong communication, and long-term partnership.

Who We Are

We are a team of strategists, developers, designers, analysts, and customer experience professionals committed to delivering meaningful outcomes.

Our Mission

Our mission is to empower businesses with smart, scalable, and dependable solutions without complexity or unnecessary processes. We focus on clarity, speed, and execution, ensuring every client receives the attention and quality they deserve. We don’t chase trends; we build systems that last.

Our Vision

To become a trusted global partner known for excellence, honesty, and innovation, where relationships matter more than transactions, and results speak louder than claims.

Cody Reno - Leadership Team at Touchstone Communications Fort Worth Texas BPO Company

How We Work

We take a partnership-first approach.

Before anything else, we seek to understand your goals, challenges, and expectations. Once aligned, we operate as an extension of your team proactive, transparent, and always available.

Quality is never rushed, and communication is never compromised.

Integrity

We work with honesty and responsibility in everything we do.

Discipline

We deliver consistently, even under pressure.

Ownership

Your goals become our goals.

Excellence

We set high standards and continuously improve.

Partnership

We build long-term relationships, not one-time projects.

Message From Leadership

We built this company on commitment, commitment to quality, to people, and to long-term success. Every client, every project, every conversation matters to us. We’re here to support growth, solve problems, and build partnerships that last.
Tom - Senior Leadership Team at Touchstone Communications BPO and Outsourcing Company

Meet our Team

A company is only as strong as the people behind it and we are proud of the team that drives our mission forward every day.

  • Tom Slone

    Founder

  • Yousaf H Eashai

    Chief Executive Officer​

  • Mike Meyers

    Co-Founder

  • Cody Reno

    General Manager

  • Debra Wilcox

    Manager AE and Collections

  • Justin Tils

    Business Development Manager

  • Abbas Mohiuddin

    Director Operations

  • Muhammad Ahsan

    Chief Financial Officer

  • Ijaz Ahmed

    Director HR

  • Abeeha Hussain

    Executive Assistant – CEO

  • Muhammad Ali

    Associate Director

  • Ali Humayun

    Assistant Director Operations

  • Rida Naseem

    Talent Specialist

  • Kashif Shahzad

    Assistant Director Finance

  • Syed Hussain

    Manager L&D

  • Adnan Khan

    Manager HR

  • Umar Jan

    Technical Project Manager

  • Adeel Malik

    Head of Digital Marketing

  • Tanveer Akhter

    Manager IT

  • Israr Hussain

    Senior Manager Operations

  • Zameer Hussain

    Senior Manager Operations

  • Emad Ahmed

    Senior Manager Operations

  • Humma Rehman

    Business Development

Trust & governance

Compliance Is The Foundation, Not The Fine Print

Touchstone operates inside strict compliance frameworks so your business can move faster, without risk.

Compliance
  • ISO 9001:2015 Quality Management Certified BPO and Call Center Company
  • PCI DSS Certified Data Security for BPO Call Center and Payment Processing Operations
  • CMS Centers for Medicare and Medicaid Services Certified BPO Healthcare and Insurance Partner
  • AICPA SOC Certified BPO Company for Secure and Compliant Data Management Operations
Affilations
  • Amazon Web Services Certified Partner for Cloud-Based BPO Infrastructure and Solutions
  • Sandler Silver Certified Sales Training and Methodology for BPO Sales and Lead Generation Teams
  • BBB Accredited Business with A+ Rating - Verified and Trusted BPO Outsourcing Company
  • US Chamber of Commerce Member - Trusted American BPO and Outsourcing Company
  • IAOP Global Outsourcing 100 2025 - Recognized Among World's Best BPO Companies

Trusted by 25,000+ world-class brands and organizations of all sizes

Bright Pattern Omnichannel Contact Center Software for BPO and Call Center Operations
ActiveProspect Consent-Based Marketing Platform for Compliant BPO Lead Generation
Pipedrive CRM for BPO Sales Pipeline Management and Lead Tracking
VICIdial Open Source Call Center Software for BPO Outbound and Inbound Operations
Five9 Cloud Contact Center Software for BPO and Call Center Operations
Jornaya Lead Intelligence and Compliance Platform for BPO Lead Generation Services
Google Partner - Certified Digital Marketing and PPC Advertising Agency
GoDaddy Domain and Hosting Services for BPO Web Infrastructure
DigitalOcean Cloud Hosting and Infrastructure for BPO Technology Operations
Zoho CRM and Business Software Integration for BPO and Customer Support Services
Adobe Solution Partner for Digital Marketing and Creative Services
GoDaddy Trusted Technology Partner
HubSpot Certified Partner for CRM Integration and Inbound Marketing
Zoho CRM Integration for BPO and Customer Support Operations
Meta Business Partner - Social Media Advertising and Lead Generation
Google Partner - Digital Marketing and Lead Generation Services
RingCentral Business Communication Platform for BPO and Call Center Solutions
Talkdesk Cloud Contact Center Software for BPO Call Center Operations
Jornaya Lead Intelligence Partner for Compliant Lead Generation
AWS Cloud Infrastructure Powering Touchstone BPO Operations
Salesforce CRM Integration for BPO and Call Center Operations
Reviews

What Our Clients Say

Trusted by Businesses Across the U.S. From solar to insurance and beyond, our clients count on Touchstone Communications for responsive support, high-quality leads, and scalable outsourcing solutions.

Helped us scale our business. Very professional and efficient.... read more

Keith Nielsen

As the Leads Manager for HL Bowman I am very pleased with the call transfer and lead generation services provided by Touchstone…. as a... read more

Luke Marino

The Touchstone team did an amazing job on our first campaign. It was really refreshing to have a marketing partner that actually delivered results... read more

Jordan Courtney

My team and I at Solera would just like to say how thankful we are for having a partnership with Naeem and his Touchstone... read more

uscg18

Knowledgeable team and leadership, and consistently great service. They’re reliable, responsive, and easy to collaborate with.... read more

Kristen

Cody and his team have been communicative, responsive, and highly engaging in the subjects they have been contracted to perform. Super fun to work... read more

Bobby Jones

I have been very pleased with my experience with Touchstone Communications on an ongoing project. From the time I met the CEO, Yousef, I... read more

Joe D’Ambrose

The Touchstone Team is Amazing. They efficiently handle high volume calls for our contact center. Their team is skilled, consistently delivers excellent results and... read more

Ken Ulickey

Touchstone has been a great partner in helping our solar company grow. Their team consistently delivers quality leads and appointments, and their professionalism and... read more

Ray Cheron

The Touchstone Team is incredibly easy to work with! They absorb direction and train their staff very quickly, so monitoring & feedback is pretty... read more

Bryce Kramer

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